Tips on how to write a cover letter for customer service

Is your passion for customer service? Are you looking for a new job? Then you might be able to use our cover letter tips for applying for a job as a Customer Service representative. When writing a cover letter or even a CV, you should be aware that similar jobs use similar terms such as call centre employee, customer service agent, help desk employee or customer support. You can also use this in your search for vacancies to find more offers. When writing your motivation letter, try to use the term that the company uses in the job post.

For example, is it a young company with a fresh and informal tone, then you can choose to use an informal, but modest tone in your Cover Letter. If the company maintains a businesslike tone on their website, it is a good idea to write in a neutral and businesslike tone. 

Communication is an important part of customer service and perhaps the most important. Describe clear examples in your cover letter that show your strong communication skills while drawing attention to other skills, such as attention to detail, interpersonal skills, problem-solving, and the ability to work in fast-paced environments. Always be honest and never exaggerate about your knowledge and skills. 

How to structure a Cover Letter

Cover letters are divided into the introduction, the body, and the conclusion. In the introduction, you refer to a vacancy or to any telephone conversation you have had. In the middle section of your open cover letter, you will discuss what you have to offer the company. Describe your degrees, skills and any relevant career highlights here.

In the concluding paragraph, thank the reader for his/her time, write that you are looking forward to feedback, and refer to your enclosed CV.

What to include in your Customer Service Representative Cover Letter?

As a Customer Service Representative, you will probably spend a lot of time talking and interacting with others on a daily basis. Try to keep your motivation letter short and concise. Name two to a maximum of three important and relevant skills and save the rest for a possible introductory meeting. In addition, the following points are important:

• Accentuate your communication skills.

• Ask yourself how you can contribute positively to the company and mention this in your motivation letter.

• Explain why you want this job and what motivates you to work for the specific company. 

• Afterwards, have a close friend or family member go through the letter again.